Training & Support
Once your lease is signed, our Operations Manager is in ongoing contact with every new storeowner. Together, they will coordinate the pre-buildout process, ensuring that all permits and licenses required have been addressed, and follow through with landlords and contractors to make sure that the store space is ready as quickly as possible. Members of the Operations Staff will work with you on the sourcing and design of your exterior signage, and later will coordinate the timely arrival of your opening orders; merchandise, equipment, interior signage and supplies.
Once the store space is ready, we send to the store site one of our Buildout Supervisors who will coordinate the buildout crew in the assembly and installation of fixtures, equipment, interior signage and the stocking of all retail merchandise. Store owners are encouraged to be available during the buildout process, as the Buildout Supervisor will be demonstrating various retail merchandise techniques, set up of the Point of Sale and review of the services offered by the store. On the last day of the buildout, the store is ready to open.
Many new storeowners have retail and management experience, or have owned businesses previously. Customized, thorough training is available. Manuals, POS workbooks, and other materials are used to guide the storeowner through the operational aspects of running a this business. This training typically begins several weeks prior to the buildout, and includes follow up training support once the store has opened.
Our monthly newsletter, "Industry News" , is full of information on exciting new products and services and discusses topics such as; how to get ready for upcoming holidays, tips from other retailers, and much, much more. Your support representative will do a great job for you—just ask our references!
At the end of the first 30 days of each new store’s business, The Mail Box Stores, Inc. offers to perform a formal review of the store. The Store Owner can submit pictures of the entire store; daily sales records, advertising history, payroll information, and the first month’s Profit and Loss Statement. Our Senior Management Staff participates in this 30-day review in an effort to confirm the new owners understand the workings of their business and are headed in the right direction. Additionally, at this same time, we will provide each owner with a form and ask them to grade our performance in the many areas involved in the setting up of their new store; we welcome your suggestions!
